The Bespoke Order Experience

What is it like to order a product from On Point?

How does the process of requesting and creating a bespoke item actually work? To find out read on.

Today in our blog we thought we’d give you an exclusive behind the scenes look into the On Point customer experience.

So how does it start? Well it all starts with YOU of-course. You and your idea to get a gift for your wonderful four legged family member. You don’t even need to know exactly what you’d like! thats all part of the process and were here to help you.


Our customers can contact us via three methods:-

Email –

A Facebook private message or comment – @OnPointCanineBoutique


A Instagram private message or comment –


Once we’ve received your message of interest that’s where the design process begins. If you’ve seen an existing item/product you like, you can request it directly. All we will need from you is some basic measurements. For example if its a collar or bandana you’d like then we’d need the circumference of your dogs neck centimetres. If its a custom crate bed then we’d want the length and width of the base of the crate etc.

NB – if you don’t have a measuring tape you can check your dogs neck size by using a piece of string and holding it against ruler afterwards.

But what if you haven’t got a clue? What if all you know is you’d love a new beautiful accessory for your dog but after that your mind goes blank! That’s where we come in!  We will ask you a host of questions about your pet from what sex are they? too there breed / colour / coat length and personality! We love to see pictures of them as well so we can get a really accurate gage for what patterns and styles might suit.


After that you get to sit back, relax and wait for the little mail box notification that all On Point customers get excited about!

It can only mean one thing!!!!


We will gather together a host of different fabric choices so you can pick you’re favourite. If your not 100% satisfied with the options we’ve provided then we’ll simply find you some more.

Once you’ve made your selection we’ll get to work on creating a bespoke accessory thats as individual as you pet is. We normally estimate that that we’ll need up to 10-14 days to order in the fabric/ hardware and create and post out your product to you. If the delivery time on the bespoke fabric we’re ordering in is a little longer than usual then we’ll let you know.

Then its simply a case of letting us know what address you’d like us to post you perfectly packaged On Point parcel to and we’ll get it sent out as soon as it’s ready.

When it arrives you getto see your companion canine enjoying a  beeeeeauuuuutiful (even if we do say so ourselves!) new itemthats completely personalised just for them…

We think thats pretty on point.

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